A shared inbox
See customer conversations in one workspace and give teammates a clear place to take over when help is needed.
A clearer way to support customers
Every conversation, in its place.
Altofront brings customer messages, approved business knowledge, and your team’s judgment into one calm workspace. Give people the context to answer well, every time.
In pilot · WhatsApp and Instagram connections are being tested with early workspaces.
Altofront / Inbox
Conversations
New customerWhen will my order arrive?
New customerNeeds review
Hi! When will my order arrive?
From your approved knowledge
Suggested replyWe can check that for you.
Please share your order number so the team can confirm the
delivery update.
Illustrative preview
✓ One workspace for the team
✓ Answers grounded in your knowledge
✓ People stay in control
Made for support teams
The context behind a better reply.
Keep the message, the right answer, and the next decision close together. Altofront helps a team respond consistently without losing the human touch.
Knowledge-backed help
Keep approved business facts nearby. Test answers against what your team has published before using them with customers.
Human control
Decide who handles a conversation, when to reply, and when a question needs a person instead of an AI draft.
A simple rhythm
Get from question to useful answer.
01 / Gather
Bring the conversation in
Connected channels place messages in the workspace so your team can see what needs attention.
02 / Ground
Use what your business knows
Publish hours, policies, product details, and FAQs that your team can rely on.
03 / Decide
Keep people in the loop
Review the answer, take over when needed, and send a reply when the channel is ready.